FAQs

A. SHIPPING

1. SHIPPING METHOD

HOW DO YOU SHIP AND WHAT IS THE PRICING?

Shipping cost depends on your exact location and shipping method.

WHERE DO YOU SHIP?

We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.

HOW DO YOU SHIP?

We ship orders oversea by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them.

After arriving to your country, it will be handled by your country’s postal service. So please kindly contact your local post when it arrived at your country.

2. SHIPPING TIME

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Shipping to USA:

• Standard Shipping: 3 - 7 Business Days

Shipping to Canada, EU:

• Standard Shipping: 6 - 12 Business Days

Shipping to Worldwide:

• Standard Shipping: 6 - 12 Business Days

3. ORDER TRACKING

HOW CAN I TRACK MY ORDER?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 1 - 3 days after you receiving that email.

WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 24 - 72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.

WHY CAN’T I TRACK MY ORDER?

 Please note that the tracking information will be displayed after 1-3 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

WHY IS MY SHIPMENT STATUS UNCHANGED?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company’s policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

We often declare this as a gift below order value, so you do not need worry about this.

B. PAYMENT

1. PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

 We offer safe shopping and accept payment via Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

WHICH CURRENCY ARE YOU USING?

Our products are set in US Dollar. But our system will automatically convert it for you, don’t worry!

C. ORDER

1. PLACE ORDER

HOW TO PLACE AN ORDER?

 First of all, Choose products that you love, then click “ADD TO CART” and “Proceed to Checkout”. Then fill in your information and pay. That’s it! Very easy.

HOW CAN I MODIFY MY ORDER?

If you want to change anything in your order, please contact us via email support@nysekai.shop within 24 hours after placing your order.

D. POST – PURCHASE

1. DEFECTIVE/DAMAGED ITEMS

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged. Please Click Here for our Return Policy.

WHAT IF CHOSE A WRONG SIZE?

We have a sizing chart in each product description. Please follow our instruction to find your size. If you mistakenly chose an incorrect size, please contact us within 24 hours after placing order so that we could help you correct it.

*** As we do not offer return or refund for size choosing problem so please check our instruction carefully.

WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS “RETURNED TO SENDER”?

 Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.

Step 2: If you can not find out anything, contact our Customer Service department by sending an email to support@nysekai.shop or cs@nysekai.shop and provide your shipping address again.

Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund you 50%. Please be notified that these 2 options are our final solution for your request.

If not, it was probably your careless as filled in a wrong address, thus we could not deliver your packet. In this situation, we need you pay some extra fees for sending you a replacement. This is the only option for you in this situation.

2. SHIPPING PROBLEMS

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?

 In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to support@nysekai.shop or cs@nysekai.shop  and provide us your correct address. We will check whether we can change it for you.

If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.

3. TRACKING SHOWS “RETURNED TO SENDER”, WHAT SHOULD I DO?

 There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver.

In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.

Otherwise, we are willing to send you a replacement. If the second packet can not reach you, we are sorry to tell you that we are not able to help you out with this.