Shipping fees depend on your location and the shipping method selected at checkout. All rates are calculated automatically based on the destination and order details.

We offer international shipping to most countries worldwide.

However, due to postal restrictions, we are unable to ship to military addresses (APO/FPO) and some small or restricted countries.

We ship orders overseas using trusted international mail services. Once your order is processed, it is handed over to the shipping carrier, who manages the full delivery process.

After arriving in your country, your package will be handled by your national postal service. If tracking shows that your package has arrived in your country but you do not see further updates, please contact your local post office for more information.

Shipping to USA:
Standard Shipping: 5–7 business days

Shipping to Canada & EU:
Standard Shipping: 10–15 business days

Shipping Worldwide:
Standard Shipping: 10–15 business days

Please note: These are estimated timeframes. Delivery may vary due to customs processing, weather conditions, carrier delays, or peak seasons.

Once your order has shipped, we will send a tracking number to the email address you used at checkout. That email will include instructions on how to track your package.

Tracking information usually becomes visible within 1–3 days after the tracking number is issued.

Tracking events typically appear within 24–72 hours after you receive your tracking number. The first update is generated when the shipment is scanned by the carrier.

If no tracking information appears, it may still be updating in the carrier’s system. Please allow 1–3 days after receiving your tracking number and try again later.

Your shipment may be delayed due to factors such as weather incidents, customs processing, or carrier backlogs. Tracking updates will appear once the carrier scans your package at the next facility.

Some shipping companies or local customs authorities may charge additional fees such as import taxes, handling fees, or remote area surcharges. These fees are not applied by us and must be paid directly to receive your package.

We typically declare packages as low-value gifts to help minimize additional costs, but each country’s customs regulations are different and beyond our control.

We offer secure checkout and accept major payment methods, including Credit Cards, Debit Cards, and VISA. Choose the option that suits you best at checkout.

All products are priced in US Dollars (USD). Your local currency will be automatically converted by our system during checkout.

All prices on our website are listed in US Dollars (USD). However, our checkout system automatically converts the total into your local currency based on current exchange rates.

Placing an order is simple:

1. Select the product you love.
2. Click “Add to Cart”.
3. Click “Checkout” when you’re ready.
4. Enter your shipping and payment information.

Once payment is completed, your order will be processed.

If you need to change your order, please contact us at cs@nysekai.com within 24 hours of placing it.

After 24 hours, your order may already be in production or shipped, and we may not be able to modify or cancel it.

We do our best to ensure all products are in perfect condition. However, if your item arrives damaged or defective, please refer to our Return Policy and contact us with photos of the issue so we can assist you as quickly as possible.

Each product page includes a detailed sizing chart. Please review it carefully before placing your order.

If you selected the wrong size by mistake, contact us within 24 hours so we can try to adjust it before production begins.

Please note: We do not offer returns or refunds for size selection issues, so checking the size chart before ordering is very important.

If your tracking status shows “Returned to Sender”, please follow these steps:

1. Visit your nearest post office with your ID or tracking number to check for details.
2. If no information is available, email us at cs@nysekai.com with your order number and shipping address.

If the address you confirm matches the address in our system, we can offer either a replacement shipment or a 50% refund. These two options are our final resolutions in such cases.

If the address does not match the one in our system, the issue was caused by an incorrect address provided at checkout. In that case, we can send a replacement, but additional reshipping fees will apply.

If you entered the wrong address, please email us at cs@nysekai.com immediately with your correct details.

If your order has not shipped yet, we will update the address for you. If it has already shipped, we are unable to change the address or resend a new package free of charge.

Packages are commonly returned due to:

• Incorrect or insufficient address
• No one available to receive the package during delivery attempts

If the address was incorrect or incomplete, we cannot take responsibility, as we shipped the order to the address provided at checkout.

If the address was correct but the package was still returned, we are happy to send a replacement. If the second package is also unable to reach you, we will no longer be able to offer further assistance.