FREE SHIPPING ON ALL US ORDER OVER 75 USD
Free standard shipping on all US orders over $75
Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have passed since you received the item, unfortunately we can’t offer you a replacement or refund., unfortunately we can’t offer you a replacement or refund.
Also please be informed that placing an order means that you accept all the terms mentioned below:
At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
Due to hygiene reasons, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
+ Significantly different from the description or the preview shown to you;
+ Damaged due to the fault of our factory or the carrier;
+ Not what you ordered;
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)
NOTE:
1. We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
2. We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
3. Incorrect selection of sizes, designs, colors, etc.
4. Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
5. So please review your order carefully before you check out to ensure your order is correct.
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display
To file a claim, please send us an email to support@nysekai.shop or cs@nysekai.shop and include the following information (this is a must):
1. Order number
2. Video/ photo of the defective product:
+ If your claim is in regards to a printing error, please include photographs of the error.
+ If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
+ If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
3. Full delivery address
4. Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
Made with high quality heavyweight %100 organic cotton
"All our products are meticulously crafted by hand, so please allow 1 - 3 business days for your order to be dispatched. We curate items from various locations around the globe to offer you premium products at competitive prices. Consequently, there may be instances where you'll need to exercise a bit of patience to receive your order, depending on the item, but rest assured, it's always worth the wait!
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Upon shipment, please anticipate a delivery window of 3 - 7 business days for your order to reach destinations within the United States and 6 - 12 business days for most international locations.
➤ Click Here to view our full Shipping Policy
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